Privacy Policy for Zhizu Battery Swap Official Website

Effective Date: April 23, 2026
Last Updated: April 23, 2026

Introduction:

This Privacy Policy applies to the Zhizu Battery Swap official website operated by Zhizu IoT Technology Group Co., Ltd. (URLs: zhizukj.com, zhizutech.com, collectively referred to as "this Platform"). Zhizu IoT Technology Group Co., Ltd. (hereinafter "Zhizu IoT"), Anqing Zhizu IoT Technology Co., Ltd. (hereinafter "Anqing Zhizu", contact: [Privacypolicy@zhizukj.com]), and Zhizu Chuangneng (Shanghai) Technical Service Co., Ltd. (hereinafter "Zhizu Chuangneng", contact: [PrivacypolicyCN@zhizukj.com]) are all affiliates of Zhizu IoT, and jointly provide relevant services to users through this Platform. Zhizu IoT, Anqing Zhizu, and Zhizu Chuangneng (hereinafter collectively referred to as "we") are joint controllers of personal information and process your personal information. This Privacy Policy is provided by Zhizu IoT Technology Group Co., Ltd., Anqing Zhizu IoT Technology Co., Ltd., and Zhizu Chuangneng (Shanghai) Technical Service Co., Ltd., and mainly describes how we collect and process your information when you use the basic and extended functions of this Platform.

Therefore, we have formulated this Privacy Policy (hereinafter "this Policy"), and remind you that this Policy does not apply to products/services provided to you by third parties. The products/services provided by third parties are subject to their privacy policies separately notified to you. This Policy applies only to the personal information we collect.

We take the confidentiality of your personal information very seriously and will do our utmost to protect your personal information security. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: accountability and consistency, purpose specification, consent, minimum necessity, security, user participation, openness and transparency, etc. At the same time, we promise to adopt industry-standard security measures to protect your personal information.

Before using our products/services, please carefully read and understand this Policy. Only after you confirm that you fully understand and agree to this Policy may you start using our products/services.

In this Policy, "personal information" refers to all kinds of information recorded electronically or by other means that, alone or in combination with other information, can identify a specific natural person or reflect the activities of a specific natural person. "Sensitive personal information" refers to personal information that, once leaked, illegally provided, or misused, may endanger personal or property safety, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment.

This Policy helps you understand the following:

I. How We Collect and Use Your Personal Information
II. How We Use Cookies and Similar Technologies
III. How We Entrust Processing, Share, Transfer, and Publicly Disclose Your Personal Information
IV. How We Protect Your Personal Information
V. Your Rights
VI. Protection of Minors
VII. Storage of Your Personal Information
VIII. How This Policy is Updated
IX. How to Contact Us

I. How We Collect and Use Your Personal Information

The basic functions of this Platform are to (1) display various products and services brought to you by our smart battery swapping cabinets, smart lithium batteries, Zhizu Battery Swap APP and other smart sharing products; (2) introduce company overview and latest news; (3) provide public hotlines for service support, integrity reporting, and business cooperation. Please understand that when you use the basic functions of this Platform to browse pages, we do not collect or use your personal information. Only when you use the following functions may we collect and use your personal information:

(I) Extended Function: "Join Cooperation"

If you choose to use this extended function to provide cooperation intention information, you need to provide us with: your name, city, mobile phone number, position, company profile, and cooperation intention remarks. After collecting the above information, we will contact you in hopes of reaching further cooperation. If you provide third parties' personal information using this function, you should ensure that you have obtained the consent of the relevant third parties for such provision.

This information is not necessary for the operation of the basic functions of this Platform. We will not force you to provide this information. If you do not provide it, there will be no adverse impact on the operation of the basic functions of the Platform.

(II) Exceptions to Obtaining Authorized Consent

According to relevant laws, regulations, and national standards, we may process your personal information without your consent in the following circumstances:

Necessary for the conclusion or performance of a contract to which you are a party;
Necessary for the performance of statutory duties or obligations, such as those directly related to national security, national defense, criminal investigation, prosecution, trial, and enforcement of judgments;
Necessary for responding to public health emergencies or protecting the life, health, and property safety of natural persons in emergencies;
Processing personal information within a reasonable scope for public interest activities such as news reporting and public opinion supervision;
Processing personal information that you have made public or that has otherwise been lawfully made public, within a reasonable scope as stipulated by the Personal Information Protection Law;
Other circumstances stipulated by laws and regulations.

Other than the above, when we intend to use information for purposes not specified in this Policy, or use information collected for a specific purpose for other purposes, we will inform you in a reasonable manner and obtain your consent again before use.

II. How We Use Cookies and Similar Technologies

When you use our services, we may store small data files called Cookies on your computer or mobile device. Cookies usually contain an identifier, site name, and some numbers and characters. We use this information to determine whether registered users are logged in, improve service quality, and optimize user experience. We will not use Cookies for any purpose other than those described above.
If you refuse our use of Cookies and similar technologies to collect and use your relevant information, you may, if your browser supports this function, manage and/or partially/completely refuse Cookies and/or similar technologies through your browser settings; or delete Cookies and/or similar technologies already stored on your computer, mobile device, or other devices, thereby preventing us from fully or partially tracking your personal information. If you need to know how to change your browser settings in detail, please refer to the relevant settings page of your browser.
You understand and acknowledge that some of our products/services can only be realized using Cookies or similar technologies. If you refuse or delete them, you may not be able to use our relevant products/services normally or obtain the best service experience through our products/services, and it may also have a certain impact on your information protection and account security.

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

(I) Sharing

We will not share your personal information with any company, organization, or individual other than us, except in the following circumstances:
(1) With your explicit consent or authorization in advance;
(2) As required by applicable laws, regulations, legal procedures, or mandatory administrative or judicial requirements;
(3) When necessary to safeguard the interests, property, or safety of Zhizu IoT, its affiliates or partners, you, other Zhizu IoT users, or the public, within the scope permitted by laws and regulations;
(4) When sharing your information is necessary to realize the core functions of our products/services or provide the services you need;
(5) To handle your disputes or controversies with others as requested by you;
(6) As stipulated in relevant agreements signed with you (including electronically signed agreements and corresponding platform rules) or other legal documents;
(7) Other circumstances stipulated by laws and regulations.
We may share your personal information with our affiliates. However, we will only share necessary personal information and obtain your consent before the sharing behavior in accordance with the law. If our affiliates change the purpose of processing personal information, they will seek your authorization again.
Sharing with Authorized Partners: To provide you with more complete and high-quality services, some of our services will be provided by authorized partners. We may share your information with third parties such as partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legitimate, proper, necessary, specific, and clear purposes, and only share the personal information necessary to provide the service. Our partners have no right to use the shared personal information for any other purpose. We will require them to assume strict information protection obligations in our agreements with partners and delete your personal information after the entrusted processing is completed.
When you use functions provided by third parties on the platforms of Zhizu IoT and its subsidiaries, we may integrate application programming interfaces (APIs) and software development kits (SDKs) provided by third parties to realize relevant functions. At that time, third-party service providers may collect your relevant personal information. The collection and processing of information by such service providers are subject to their own privacy terms, which do not apply to this Policy. To maximize the protection of your information security, we recommend that you review the privacy terms of any third-party API or SDK before using them. To protect your legitimate rights and interests, if you find any risks in such APIs, SDKs, or other similar applications, we suggest that you immediately terminate the relevant operation and contact us promptly.
For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to process personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures. When using sensitive personal data, we require third parties to adopt data masking and encryption technologies to better protect user data.

If you no longer wish to allow us to share this information, please contact us via customer service hotline: [400-178-8588].

(II) Transfer

Unless we obtain your explicit consent, we will not transfer your personal information to any company, organization, or individual. If a merger, acquisition, or bankruptcy liquidation occurs, which may involve the transfer of personal information, we will require the new company, organization, or individual holding your personal information to continue to be bound by this Privacy Policy. If any changes occur in the collection and processing methods of personal information as stipulated in this Privacy Policy, that company or organization will seek your authorization again.

(III) Public Disclosure

We will publicly disclose your personal information only in the following circumstances:

(1) With your explicit consent;
(2) As required by law: We may publicly disclose your personal information when required by law, legal process, litigation, or compulsory requirements of government authorities;
(3) When necessary to announce penalties for violating accounts or fraudulent behavior.

Special note: For publicly disclosed personal information, we will carefully review its legitimacy, reasonableness, and legality as soon as possible after receiving the disclosure request, and will adopt the strictest personal information security protection measures and methods during and after the disclosure to protect it.

(IV) Exceptions to Sharing, Transferring, and Publicly Disclosing Your Personal Information

Your prior authorization or consent is not required for sharing, transferring, or publicly disclosing your personal information in the following circumstances:

Necessary for the conclusion or performance of a contract to which you are a party, or necessary for human resources management in accordance with legally formulated labor rules and regulations or legally concluded collective contracts;
Necessary for the performance of statutory duties or obligations;
Necessary for responding to public health emergencies or protecting the life, health, and property safety of natural persons in emergencies;
Processing personal information within a reasonable scope for public interest activities such as news reporting and public opinion supervision;
Processing personal information that you have made public or that has otherwise been lawfully made public, within a reasonable scope as stipulated by law;
Other circumstances stipulated by laws and administrative regulations.

IV. How We Protect Your Personal Information

We use industry-standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. We will use various security protection measures within a reasonable level of security to ensure information security. For example, we use encryption technologies (e.g., SSL) and anonymization to protect your personal information. When you access your platform account (if any), you may choose our two-step verification process for better security. Your personal information is stored on secure servers and protected in controlled facilities.
We have established dedicated management systems, processes, and organizations to ensure your information security, such as implementing access control mechanisms to strictly limit the scope of personnel accessing personal information. We ensure that employees and third-party service providers who access this information to help provide our products and services have strict contractual confidentiality obligations. Failure to fulfill these obligations may result in disciplinary action or liability for breach of contract. Similarly, we have special access control measures for cloud-based data storage.
We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Even though we will take all feasible measures to protect your personal information, you should be aware that the Internet environment is not 100% secure. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, causing damage to your legitimate rights and interests, we will bear corresponding legal liability.
In the event of a personal information security incident, we will promptly notify you in accordance with legal requirements: the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will notify you of the incident via email, letter, telephone, or system message push. When it is difficult to inform each individual subject, we will issue a notice in a reasonable and effective manner.
We will also proactively report the handling of personal information security incidents to regulatory authorities as required.

V. Your Rights

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee your rights to exercise the following powers over your personal information:

(I) Right to Access, Rectify, or Supplement Your Personal Information

When you find that the personal information we process about you is incorrect, you have the right to request us to rectify or supplement it. You can make a request for rectification or supplementation via customer service hotline [400-178-8588]. We will respond with results within 15 working days, and the backend will simultaneously rectify or supplement the relevant information.

(II) Right to Delete Your Personal Information

You can request to delete your personal information via customer service hotline [400-178-8588] in the following circumstances:

Our processing of personal information violates laws or regulations;
We collect or use your personal information without your consent;
Our processing of personal information violates our agreement with you;
You no longer use our products or services, or cancel your account;
We no longer provide products or services to you.

After receiving your deletion request, we will delete the information as requested and respond with results within 15 working days (except for data that must be retained by law). After you or we assist you in deleting relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from backup systems. We will securely store your personal information and subject it to further processing and isolation until the backup can be cleared or anonymized.

(III) Right to Change the Scope of Your Authorization or Withdraw Your Authorization

Each business function requires some basic personal information to be completed. For personal information processed based on your consent, you may change your authorization scope or withdraw your authorization at any time. If you wish to change your authorization scope or withdraw authorization, you can make a request via customer service hotline [400-178-8588].

(IV) Right to Copy and Transfer Your Personal Information

If you wish to obtain a copy of your personal information on our platform, you can make a request via customer service hotline [400-178-8588].
If you need to transfer your personal information collected and stored by us to another platform, enterprise, or organization, we will provide you with a transfer method if statutory conditions are met. You can make a request via customer service hotline [400-178-8588], specifying the scope of personal information you wish to transfer and the basic information of the recipient (platform/enterprise/organization name, transfer method, etc.). Please note that the personal information you request to transfer must be information you have agreed to provide to us or that we have collected based on a contract. At the same time, we have the right to charge necessary fees based on the cost of transferring personal information.

(V) Response to the Above Requests

For security reasons, when you make the above requests by contacting customer service, you need to provide written documents or otherwise prove your identity. We will require you to verify your identity before responding to your request. Our response time for your written request is 15 working days. We will provide services for your reasonable requests free of charge. If third-party costs are involved, you will bear the relevant costs after we provide you with corresponding evidence. Please note that for repeated or excessively unreasonable requests, we may charge a certain cost depending on the circumstances.

(VI) We May Not Be Able to Respond to Your Request in the Following Circumstances as Required by Laws and Regulations:

Related to the personal information controller's performance of obligations stipulated by laws and regulations;
Directly related to national security or national defense;
Directly related to public security, public health, or major public interests;
Directly related to criminal investigation, prosecution, trial, and judgment enforcement;
The personal information controller has sufficient evidence to prove that the subject has subjective malice or abuses rights;
Necessary to protect the life, property, or significant legal rights of the subject or other individuals, but it is difficult to obtain the consent of the subject;
Responding to the request would cause serious harm to the legitimate rights and interests of the subject or other individuals/organizations;
Involving trade secrets.

VI. Protection of Minors

This Platform is only for natural persons aged 18 or above who have full civil capacity and civil rights. If you are a minor under 18, please stop using our services immediately.
We will not actively collect personal information directly from minors. If there is evidence that we have collected personal information of a minor without knowledge, please contact us via the information in "IX. How to Contact Us", and we will try to delete the relevant personal information.

VII. Storage of Your Personal Information

Storage Location: In accordance with laws and regulations, we only store your personal information collected within the territory of the People's Republic of China.
If it is necessary to transfer your personal information across borders, we will separately inform you (including the purpose of transfer, recipient, method and scope of use, content, security measures, security risks, etc.) and obtain your authorization. We will ensure that the recipient has sufficient personal information protection capabilities to protect your personal information and ensure that your personal information receives an equivalent level of protection as within the PRC.
Retention Period: We retain your personal information for the minimum period necessary to fulfill the purposes of the products/services. For example, when you use the "Join Cooperation" function, we need to collect the relevant information you provide and retain it for a certain period after you provide it to maintain business communication and cooperation with you.
After the retention period expires, we will delete or anonymize your personal information unless otherwise stipulated by laws and regulations.

VIII. How This Privacy Policy is Updated

To provide better service and as our business develops, this Privacy Policy may be updated. However, without your explicit consent, we will not reduce your rights under this Privacy Policy. We will notify you of updates by posting a new version on the platform and through website announcements or other appropriate means before the update takes effect. Please visit this Platform to stay informed of the latest privacy policy.
For major changes, we will provide more prominent notice (including but not limited to email, SMS, or special prompts on browsing pages) explaining the specific changes.
Major changes include but are not limited to:
(1) Significant changes in our service model, such as the purpose of processing personal information, types of personal information processed, ways of using personal information, etc.;
(2) Significant changes in our ownership structure, organizational structure, etc., such as changes in owners due to business adjustments, bankruptcy, mergers, etc.;
(3) Significant changes in the main recipients of personal information sharing, transfer, or public disclosure;
(4) Significant changes in your rights regarding personal information processing and how to exercise them;
(5) Changes in the department responsible for personal information security, contact information, or complaint channels;
(6) When a personal information security impact assessment report indicates high risks.
We will archive old versions of this Policy for your reference.

IX. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or your personal information, please contact us via customer service hotline [400-178-8588].
Generally, we will respond within 15 working days. If you are not satisfied with our response, especially if our processing of personal information harms your legitimate rights and interests, you may also file a complaint or report to regulatory authorities such as the Cyberspace Administration, telecommunications, public security, and industry and commerce departments.
You may also contact us at the following addresses:
Zhizu IoT Technology Group Co., Ltd.: Legal Department, Room 601, Building 3, No. 1466 Shenchang Road, Minhang District, Shanghai
Anqing Zhizu IoT Technology Co., Ltd.: No. 1 Ren'ai Road, Laofeng Town, Economic and Technological Development Zone, Anqing City, Anhui Province
Zhizu Chuangneng (Shanghai) Technical Service Co., Ltd.: Room 601, Building 3, No. 1466 Shenchang Road, Minhang District, Shanghai
We will respond within 15 working days after receiving your opinion.

Thank you for taking the time to understand our Privacy Policy.